Contact Us
Explosion-Proof Camera Contact & Support Options
Use this explosion-proof camera contact page to reach the right Veilux team on the first try. Are you specifying equipment for a new Class I Division 1 installation? Troubleshooting an existing system? Requesting a quote? The department-specific emails and phone numbers below get you a faster answer than a general inquiry form.
Our technical support team handles product selection, wiring, and conduit seal questions. They also prepare compliance documentation for ATEX, IECEx, and NEC Article 500 installations. For new projects, our sales team can prepare a custom equipment quote. Each quote includes a full bill of materials and certification paperwork. Most inquiries get a response within one business day, and technical support tied to an active installation is handled first.
Not sure which hazardous area classification applies to your facility? Review the OSHA hazardous location standards first. Then contact our technical team directly, and we’ll help you confirm the correct Division or Zone rating before you order.
Veilux also staffs dedicated explosion-proof camera contact points in Egypt and Jordan. In addition, we maintain separate technical support addresses for Europe, the Middle East and Africa, and every other region — see the full list above for the one that matches your location.
Call or Send us a Message
Open: Monday-Friday 8am-5pm (CST)
Address: 802 Greenview Dr. Ste. 200 Grand Prairie, TX, 75050
Email:Â sales@veilux.net
Phone: (214) 635-4855
Technical Assistance | 1-214-635-4855
Technical Support  |  support@veilux.net
Europe | eusupport@veilux.net Â
Middle-East and Africa | mesupport@veilux.net
All Other Countries |Â intTechSupport@veilux.net
Send us your questions or comments
Please fill the form and a member of our staff will contact you as soon as possible. We work 8-5 CST Monday through Friday, so please allow 24 hours for a response, but otherwise we will get to your message as soon as possible.
Grand Prairie
- Open : Monday-Friday 8am-5pm (CST)
- 802 Greenview dr. ste. 100 grand prairie, tx. 75050.
- sales@veilux.net
- Local: (214) 635-4855
Egypt
- Open : Monday-Friday 8am-5pm (CST)
- Address : 142 Shubra st. p.o. box 11672, cairo, egypt
- sales@veilux.net
- (214) 635-4855
Frequently Asked Questions
What should I Include When I Contact Veilux?
A few details help our team respond faster. Let us know your industry — oil and gas, chemical processing, mining, marine, or another hazardous-location application. Tell us your area classification if you know it: Class I Division 1, Class I Division 2, Zone 1, or Zone 2. Mention whether you need a camera, lighting, or a full custom enclosure. If you’re replacing existing equipment, the model number speeds up the quote process.
How Fast Will I Hear Back?
Sales inquiries and quote requests are typically answered within one business day. Technical support tickets tied to equipment already installed at your facility are prioritized, and are usually answered the same day. If your question involves a safety-critical issue at an active site, call the phone number above directly instead of emailing.
Can Veilux Help Me Choose the Right Certification?
Yes. Many customers aren’t sure whether their facility needs ATEX, IECEx, or NEC/UL certified equipment, or which zone or division applies. Our technical team reviews your site conditions — the gas, dust, or fiber hazard present, and how the area is classified under your local code — and recommends equipment that meets the requirement without over-specifying the hardware. This consultation is free and doesn’t require a purchase commitment.