Frequently Asked Questions
Explosion-proof camera for Hazardous Locations
What types of explosion-proof products does Veilux manufacture?
Veilux manufactures a complete range of explosion-proof surveillance and lighting equipment including fixed explosion-proof cameras (dome and bullet), explosion-proof PTZ cameras with motorized pan-tilt-zoom, explosion-proof camera housings, explosion-proof thermal cameras, and explosion-proof LED lighting (floodlights, high bay fixtures, and linear luminaires). All products are designed for use in hazardous classified locations including oil and gas, petrochemical, pharmaceutical, food and beverage, and utility facilities.
What hazardous area certifications do Veilux products carry?
Veilux cameras and lighting carry dual ATEX/IECEx certification (Group II, Category 2G, Ex d IIC T6 Gb) for European and international Zone 1 hazardous locations, and UL/cUL Class I Division 1 listing under the NEC for North American installations. This dual-certification approach means a single Veilux product is compliant for Zone 1/2 (ATEX/IECEx) and Division 1/2 (NEC/UL) specifications without separate product selection for different markets.
What is the difference between ATEX, IECEx, and NEC/UL certification?
ATEX is the mandatory EU certification framework for equipment in explosive atmospheres (Directive 2014/34/EU). IECEx is a voluntary international scheme based on the same IEC 60079 technical standards, recognized in 40+ countries. NEC/UL is the North American classification system (UL 1203, NFPA 70) required for US and Canadian installations. For a full comparison, see our ATEX vs IECEx vs NEC guide.
Can Veilux cameras be used in Zone 0 or Division 1 Group A (hydrogen) locations?
Our standard product line covers Zone 1/2 and Division 1/2 with Gas Group IIC (which includes hydrogen) certification at T6 temperature class. Zone 0 applications (continuous explosive atmosphere) require Ex ia (intrinsically safe) protection, which our standard Ex d cameras do not provide. Contact our engineering team for Zone 0 or hydrogen-specific project requirements — we can advise on the appropriate protection method.
What IP ingress protection rating do your camera housings carry?
All Veilux explosion-proof camera housings are rated IP66 minimum, which protects against powerful water jets (e.g., high-pressure hose-down cleaning). Select stainless-steel housings carry IP67 (temporary immersion) or IP68 ratings. The IP rating is specified on each product data sheet. For food and beverage or pharmaceutical washdown applications, specify IP66 or IP67 models.
Do you offer products in stainless steel for corrosive environments?
Yes. Veilux offers camera housings and lighting fixtures in 316L stainless steel for highly corrosive environments including offshore marine platforms, pulp and paper mills (H2S/TRS compounds), chemical plants with chlorine or acid exposure, and food-grade washdown areas. Stainless-steel versions include all-stainless hardware (bolts, mounting brackets, cable glands). Contact us to confirm stainless availability for a specific product model.
What is the operating temperature range of your products?
Standard Veilux explosion-proof products are rated for -20°C to +55°C ambient temperature. Extended-range versions for arctic or extreme-climate installations cover -50°C to +65°C, with heated windows available for sub-zero environments. Tropical variants for high-humidity environments up to 65°C are also available. The ambient temperature rating is listed on each product’s ATEX/IECEx certificate and data sheet.
Do you offer custom or OEM explosion-proof camera configurations?
Yes. Veilux offers custom configurations including special lens focal lengths, non-standard conduit entry sizes, custom mounting hardware, and private-label OEM products for system integrators and EPC contractors. Custom configurations typically require a minimum order quantity and lead time of 8-16 weeks depending on complexity. Submit a custom project inquiry with your specifications.
Ordering
How do I place an order?
You can order directly through our online store at veilux.net/shop, or submit a quote request for large orders, custom configurations, or orders requiring certification documentation review. Our sales team responds to quote requests within one business day. For phone orders, contact us through the information on our Contact page.
Do you offer volume or project discounts?
Yes. Volume discounts are available for orders of 5 or more units of the same product. Project pricing is available for EPC contractors, system integrators, and facility operators placing multi-product orders for a single project. Request a project quote and include your estimated quantities — our sales team will provide a tailored project price within one business day.
What payment methods do you accept?
Veilux accepts major credit cards (Visa, Mastercard, American Express), ACH/bank transfer, and wire transfer for orders over $1,000. Net-30 payment terms are available to approved accounts (requires credit application). Purchase orders are accepted from verified commercial and government accounts. Payment details are confirmed at checkout or when your quote is converted to an order.
Is there a minimum order quantity (MOQ)?
There is no minimum order quantity for standard catalog products. Single-unit orders are accepted. Custom configurations, special materials (non-standard stainless grades, special finishes), and OEM/private-label orders may have a minimum quantity requirement — this will be stated in your quote.
Can I get a formal quote with certification documentation for my project?
Yes. Veilux provides formal project quotations including itemized pricing, delivery lead times, and a documentation package with ATEX/IECEx EC Type Examination Certificates, UL/cUL listing records, Declaration of Conformity (DoC), product data sheets, and installation/maintenance manuals. These are commonly required for HAZOP review, contractor submittals, and engineering approval processes. Request a project quote to initiate the documentation package.
Shipping & Delivery
Where does Veilux ship from and to?
Veilux ships from our facility in Grand Prairie, Texas, USA. We ship domestically throughout the United States via FedEx, UPS, and freight carriers, and internationally to most countries worldwide. International orders may be subject to export licensing review for certain destinations. Contact us if you need delivery to a restricted destination or require specific export documentation (commercial invoice, COO, EEI).
What are your standard lead times?
Standard catalog products ship within 3-7 business days of order confirmation, subject to stock availability. Non-stock and special-order products have lead times of 4-12 weeks depending on configuration and manufacturer. Custom and OEM orders are quoted individually — typically 8-16 weeks. Lead times are confirmed on your order acknowledgement. Contact us for stock availability on specific models.
Do you offer expedited shipping?
Yes. FedEx and UPS overnight, 2-day, and 3-day delivery are available for in-stock items at additional cost. Freight upgrades (air freight vs. ocean freight for international orders) are also available. Expedited shipping options and costs are presented at checkout or confirmed in your quote. Please note that expedited shipping cannot accelerate lead times for out-of-stock or custom-order items.
Do you ship internationally?
Yes. Veilux ships to customers in over 50 countries. International orders ship via FedEx International Priority, UPS WorldWide, or sea freight depending on order size. Customers are responsible for import duties, taxes, and local customs clearance unless a DDP (Delivered Duty Paid) arrangement is agreed at time of order. We provide complete export documentation including commercial invoice, packing list, and certificate of origin.
Returns & Refunds
What is your return policy?
Veilux accepts returns of standard, uninstalled products within 30 days of delivery for a full refund or exchange, subject to the conditions below. Products must be returned in original, undamaged packaging with all accessories and documentation included. A Return Merchandise Authorization (RMA) number must be obtained before returning any product.
How do I initiate a return?
To initiate a return: (1) Contact Veilux customer service at the email or phone listed on our Contact page within 30 days of delivery. (2) Provide your order number and the reason for return. (3) Receive your RMA number and return shipping instructions. (4) Ship the product back prepaid using a trackable carrier. Refunds are processed within 10 business days of receiving the returned product in acceptable condition.
Are returns accepted on custom, opened, or installed products?
Custom-configured products, special-order items, and products that have been installed, modified, or show signs of use are not eligible for return or refund. Opened products (seal broken) that are otherwise unused may be accepted for return at a restocking fee of up to 20%. If a product is defective or damaged on arrival, it is covered under our warranty policy regardless of installation status.
What if my order arrives damaged?
Inspect all shipments immediately on delivery. If you receive a damaged product, retain all original packaging, photograph the damage, and contact Veilux customer service within 5 business days of delivery. We will arrange a replacement or repair at no charge and file a freight claim with the carrier on your behalf. Do not install or attempt to repair damaged Ex-certified equipment — any modification voids the certification.
Warranty
What warranty do Veilux products carry?
Veilux explosion-proof cameras and lighting fixtures carry a 2-year limited warranty from the date of delivery against defects in materials and workmanship. Select premium product lines carry a 3-year warranty — this is noted on the individual product data sheet. The warranty applies to products used in accordance with Veilux installation guidelines and within the rated environmental and electrical parameters of the certified product.
What does the warranty cover?
The warranty covers manufacturing defects, component failures under normal operating conditions, and premature failure of certified enclosures or optical components when the product is operated within its rated specifications. The warranty covers repair or replacement of the defective product at Veilux’s discretion, at no charge for parts and labor. Shipping costs for warranty returns are covered by Veilux for domestic (US) shipments.
What is NOT covered by the warranty?
The warranty does not cover: damage from improper installation or wiring; physical damage from impact, mishandling, or inappropriate use; corrosion damage when the product is used outside its rated material specification (e.g., using a standard aluminum housing in a high H2S environment without coating); damage from electrical surges or lightning; failure caused by unauthorized modification or opening of the certified enclosure in a live hazardous area; and normal wear items such as wiper blades and seals on products used beyond their rated service interval.
How do I make a warranty claim?
To submit a warranty claim: (1) Contact Veilux customer service with your order number, product model and serial number, description of the failure, and photographs of the defective product. (2) Our technical team will review the claim within 3 business days. (3) If approved, you will receive an RMA and return shipping instructions. (4) Replacement products are shipped within 5-7 business days of receiving the returned defective unit. For urgent operational situations, advance replacement may be available — contact us to discuss.
Company
Where is Veilux located?
Veilux is headquartered in Grand Prairie, Texas, USA, in the Dallas-Fort Worth metropolitan area. Our facility includes sales, engineering support, and product fulfillment operations. We serve customers globally from this location.
Does Veilux provide installation or commissioning support?
Veilux provides engineering consultation for product selection, zone classification review, and certification documentation. We work with certified electrical contractors and system integrators for physical installation in classified areas — all explosion-proof equipment must be installed by qualified personnel in accordance with the applicable NEC, ATEX, or IECEx installation standards. Contact our technical team to discuss your project installation requirements and referrals to qualified installers in your region.
Who do I contact for technical support?
Technical support is available by email and phone through our Contact page. For pre-sale technical questions about product specifications, certifications, or application suitability, you can also submit a project inquiry and our engineering team will respond within one business day.
Related Technical Guides
For regulatory standards on explosion-proof camera, refer to the OSHA hazardous location standards and NFPA 70 National Electrical Code.
As a leading provider of explosion-proof camera solutions, Veilux delivers certified equipment built for hazardous environments. Our explosion-proof camera lineup is ATEX, IECEx, and UL listed for Class I Division 1 and Zone 1 applications. Every explosion-proof camera unit undergoes rigorous testing to ensure reliable operation in explosive atmospheres.
Veilux engineers are available to help you specify the right explosion-proof camera system for your site requirements. Explore our full selection of explosion-proof camera equipment and request a custom quote today.